Operators or Training? Assessing the Why Behind Process Deviations
It is my belief and experience that operators don't want to do a bad job. They want to do what is asked of them and do it to the best of their ability. But, we still see instances where operators aren’t following the established procedures. And when that happens,...
Training Through Eyes of an 8 year Old: Traits of an Effective Trainer
When I was 8 years old, I started my own business as a swim instructor. During my 12+ years, I taught over 300 children ranging from 9 months to 18 years in my parent’s backyard pool. Teaching children to swim felt very natural to me. I was able to adapt my teaching...
No More Dreaded Training: Tips to Improve Your In-House Training
As adults, we tend to cringe when we go to in-house training. It seems that we are conditioned to expect the trainer to be boring, the content to be outdated and the outcome to be marginal,at best. But, the reality is that investing in employee training is expensive...